Terms of Service.

Acceptance of these terms

These Terms of Service ("Terms") govern any engagement between you ("Client," "you") and Tecnoos Solutions ("we," "us," "our"). By signing a proposal, statement of work, or contract with us, or by otherwise engaging our services, you agree to be bound by these Terms in addition to any signed project agreement, which will take precedence over these Terms in the event of a conflict.

These Terms apply to clients worldwide. Where local law provides you with rights that cannot be waived, nothing here is intended to override those rights.

Description of services

Tecnoos Solutions provides digital services including, but not limited to: web development, UI/UX design, graphic design, video editing, SEO, AI-driven digital marketing, business solutions and workflow automation, application development, and CRM implementation.

The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate proposal, statement of work, or signed agreement ("Project Agreement"). These Terms apply alongside that Project Agreement.

Client responsibilities

To deliver your project on schedule, we rely on you to:

• Provide accurate information, content, credentials, and access needed for the project;
• Review and respond to requests for feedback or approval within the timeframes agreed in your Project Agreement;
• Ensure you have the rights to any content, trademarks, or materials you provide to us for use in the project; and
• Make payments according to the agreed schedule.

Delays caused by late feedback, missing materials, or delayed payment may extend the project timeline accordingly.

Fees, payment & refunds

Fees for each project are set out in your Project Agreement. Unless otherwise agreed, projects are billed in milestones — typically a portion to begin work, a portion at a project midpoint, and a final portion at delivery.

Invoices are due within the timeframe stated on the invoice (typically 7–14 days). Late payment may result in a pause of project work until the outstanding balance is settled. Fees paid for work already completed are generally non-refundable; any refund arrangement for incomplete or undelivered work will be handled on a case-by-case basis and, where applicable, set out in your Project Agreement.

All fees are quoted in USD unless otherwise agreed in writing, and are exclusive of any taxes, duties, or currency conversion costs applicable in your jurisdiction.

Intellectual property & ownership

Upon full and final payment for a project, ownership of the final deliverables created specifically for you (such as website code, design files, and custom content) transfers to you, except where a Project Agreement states otherwise.

We retain the right to reuse general methods, know-how, and any pre-existing tools, frameworks, or components not created exclusively for your project. We may also, unless you request otherwise in writing, reference completed work in our portfolio, case studies, and marketing materials.

Any third-party software, plugins, stock assets, or licensed tools used in your project remain subject to their own respective licenses, which you are responsible for maintaining where use continues after project delivery.

Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information shared during the engagement, and to use it only for the purpose of delivering the project. This obligation continues after the engagement ends. A separate mutual non-disclosure agreement (NDA) is available on request before an engagement begins.

Third-party tools & services

Some projects rely on third-party platforms, hosting providers, APIs, or subscription tools (for example, a CMS, CRM, or hosting service). We are not responsible for outages, pricing changes, or policy changes made by third-party providers. Any ongoing subscription costs for third-party tools required to run your project are your responsibility unless otherwise agreed in your Project Agreement.

Warranties & disclaimers

We will perform services with reasonable skill and care, consistent with generally accepted industry standards. Except as expressly stated in a Project Agreement, our services and deliverables are provided "as is," without warranties of any kind, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose.

We do not guarantee specific business outcomes (such as search engine rankings, traffic, sales, or conversion figures) unless such outcomes are explicitly guaranteed in writing in your Project Agreement.

Limitation of liability

To the maximum extent permitted by applicable law, Tecnoos Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to our services.

Our total liability arising from any engagement will not exceed the total fees paid by you to us for the specific project giving rise to the claim, in the six months preceding the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Termination

Either party may terminate an active engagement with written notice, as specified in the applicable Project Agreement. Upon termination, you will be invoiced for all work completed up to the termination date, and any deliverables completed and paid for will be provided to you.

We reserve the right to pause or terminate services if payment is significantly overdue or if you materially breach these Terms and fail to remedy the breach within a reasonable period after notice.

Governing law & disputes

These Terms are governed by the laws of [Governing Jurisdiction], without regard to its conflict-of-law principles. Any disputes arising from these Terms or an engagement will first be addressed through good-faith negotiation between the parties before either party pursues formal proceedings, as further described in [Dispute Resolution / Arbitration Clause].

Because we work with clients worldwide, specific consumer-protection or local-law provisions applicable in your country may also apply and are not overridden by this clause.

Changes to these terms

We may update these Terms from time to time to reflect changes in our services or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated to active clients directly; continued use of our services after changes take effect constitutes acceptance of the revised Terms.

Contact us

If you have questions about these Terms, you can reach us at legal@tecnoossolutions.com or through our contact page.