Privacy Policy.

Overview

This Privacy Policy explains how Tecnoos Solutions ("we," "us," "our") collects, uses, discloses, and protects personal information belonging to our clients, prospective clients, website visitors, and job applicants, wherever in the world you're located.

By using our website or engaging our services, you acknowledge that your information will be handled as described in this Policy. If you do not agree with this Policy, please do not use our website or services.

Information we collect

The information we collect depends on how you interact with us:

We collect this information directly from you (for example, via contact forms or during a project), and automatically through your use of our website.

How we use your information

We use personal information to:

• Respond to inquiries and prepare project proposals;
• Deliver, manage, and invoice for our services;
• Communicate with you about your project or account;
• Improve our website and services, including through analytics;
• Send occasional marketing communications, where you've opted in or where otherwise permitted by law (you can opt out at any time); and
• Comply with legal, tax, and accounting obligations.

Cookies & tracking technologies

Our website uses cookies and similar technologies to remember preferences, understand how visitors use our site, and measure the effectiveness of our marketing. This may include analytics tools such as [e.g. Google Analytics].

You can control cookies through your browser settings, including blocking or deleting them; doing so may affect how parts of our website function. Where required by law, we will request your consent before setting non-essential cookies via a cookie banner.

How we share information

We do not sell personal information. We may share information with:

• Service providers who support our operations, such as hosting providers, payment processors, email and analytics platforms — bound by confidentiality and data protection obligations;
• Professional advisors, such as accountants or legal counsel, where necessary;
• Legal or regulatory authorities, where required by law or to protect our legal rights; and
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to this Policy continuing to apply.

Data storage & security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Project data and credentials are stored using access-controlled systems, and shared with our team only on a need-to-know basis for the purpose of delivering your project.

International data transfers

Because we work with clients and visitors worldwide, personal information may be transferred to, stored, and processed in countries other than your own, including [list of countries / hosting regions], which may have different data protection laws than your country of residence.

Where we transfer personal data out of the European Economic Area (EEA), the United Kingdom, or other regions with similar restrictions, we rely on appropriate safeguards, such as Standard Contractual Clauses or an applicable adequacy decision, as required by law.

Your privacy rights

Depending on where you live, you may have some or all of the following rights over your personal information:

• Access — request a copy of the personal information we hold about you;
• Correction — request that inaccurate or incomplete information be corrected;
• Deletion — request that we delete your personal information, subject to certain legal exceptions;
• Restriction or objection — request that we limit how we use your information, or object to certain processing;
• Portability — request your information in a portable format, where technically feasible; and
• Opt-out — unsubscribe from marketing communications at any time, and, for California residents, opt out of the "sale" or "sharing" of personal information as defined under the CCPA/CPRA (we do not currently sell personal information).

Residents of the European Economic Area, the United Kingdom, and California may have specific statutory rights under the GDPR, UK GDPR, or CCPA/CPRA respectively. To exercise any of these rights, contact us using the details in Section 12; we will respond within the timeframe required by applicable law.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to deliver our services, maintain business records, and comply with legal, tax, or accounting obligations. Project-related data is generally retained for [X years] after a project concludes, unless a longer period is required by law or you request earlier deletion.

Children's privacy

Our website and services are directed at businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated where appropriate; continued use of our website or services after changes take effect constitutes acceptance of the revised Policy.

Contact us

If you have questions about this Policy or wish to exercise your privacy rights, contact us at privacy@tecnoossolutions.com or through our contact page. If you are located in the EEA or UK and remain unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.